[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"$fGwf98gTwK_pKqKd0XMSDDzi6LYZZj2fQGXLU0ghsFow":3,"$foZsV8X8m094LW6TTfB4GV4CYI80aLSJixwo_A6Xm9wM":28},{"job":4},{"id":5,"slug":6,"title":7,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":12,"country":13,"remote":14,"employmentType":15,"department":17,"content_html":18,"content_text":19,"years":20,"createdAt":21,"updatedAtISO":22,"postedAtISO":23,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":25},"dfb6f0f3cefebac28fc31b88679ab9a0235189587dbe12a6241a67de97e39b0d","marketing-web-content-specialist-at-genesys-abe3afd822","Marketing Web Content Specialist","Genesys","https://logo.clearbit.com/genesys.com","Orchestrating over 70 billion amazing experiences in more than 100 countries – through cloud, digital and AI technology.","Software Development","Manila (Flexible)","Manila",false,[16],"Full-time","Marketing","\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cspan>\u003Cb>About the Role\u003C/b> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Genesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages. \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>What You’ll Do\u003C/b> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Global CMS Publishing & Translation \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Build, QA, and publish web content and site updates in WordPress \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Manage incoming web requests and collaborate to ensure timely delivery \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Support content migrations, rebranding initiatives, and data cleanup \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Manage translation workflows for new and updated pages across 7+ languages using WPML \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Audit localized pages and assets for formatting, quality, and consistency \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Document publishing standards and web processes \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Web Performance, SEO & Digital Quality \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>QA to ensure pages look beautiful across breakpoints and browsers  \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Maintain engineering standards for code quality, accessibility, performance, scalability, and maintainability \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Make improvements in page speed, Core Web Vitals, database optimization, and overall site performance \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ensure strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance) \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Conduct UAT or QA processes and to ensure high-quality releases \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Maintain redirects and make updates for site health  \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Cross-Functional Collaboration \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Work alongside a global team of front-end and full-stack engineers, QA professionals, and web publishers \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner closely with project management, design, and global content teams on page updates \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Onboard and train other CMS authors and agency resources \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>What You Bring\u003C/b>\u003C/span> \u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>2+ years of professional web publishing experience, preferably within enterprise WordPress environments \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience managing multilingual websites and translation workflows (WPML preferred) \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Working knowledge of HTML, CSS, and debugging front-end issues \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong understanding of technical SEO and accessibility (WCAG/ADA) standards \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience with project management tools such as Asana \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ability to manage deadlines in a fast-paced, global environment \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience collaborating with design systems and tools like Figma \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proficiency in Microsoft Office (including Excel) \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An AI-forward mindset, leveraging modern tools to improve workflows and digital experiences \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Excellent written and verbal English communication skills \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>#LI-PR1\u003C/p>\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.About the Role  Genesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages.   What You’ll Do  Global CMS Publishing & Translation Build, QA, and publish web content and site updates in WordPress Manage incoming web requests and collaborate to ensure timely delivery Support content migrations, rebranding initiatives, and data cleanup Manage translation workflows for new and updated pages across 7+ languages using WPML Audit localized pages and assets for formatting, quality, and consistency Document publishing standards and web processes  Web Performance, SEO & Digital Quality QA to ensure pages look beautiful across breakpoints and browsers  Maintain engineering standards for code quality, accessibility, performance, scalability, and maintainability Make improvements in page speed, Core Web Vitals, database optimization, and overall site performance Ensure strong technical SEO foundations (schema markup, site architecture, crawl health, metadata governance) Conduct UAT or QA processes and to ensure high-quality releases Maintain redirects and make updates for site health   Cross-Functional Collaboration Work alongside a global team of front-end and full-stack engineers, QA professionals, and web publishers Partner closely with project management, design, and global content teams on page updates Onboard and train other CMS authors and agency resources   What You Bring  2+ years of professional web publishing experience, preferably within enterprise WordPress environments Experience managing multilingual websites and translation workflows (WPML preferred) Working knowledge of HTML, CSS, and debugging front-end issues Strong understanding of technical SEO and accessibility (WCAG/ADA) standards Experience with project management tools such as Asana Ability to manage deadlines in a fast-paced, global environment Experience collaborating with design systems and tools like Figma Proficiency in Microsoft Office (including Excel) An AI-forward mindset, leveraging modern tools to improve workflows and digital experiences Excellent written and verbal English communication skills #LI-PR1#LI-HybridIf a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",0,1776267583000,"2026-04-15 17:41:26","2026-04-15T15:41:26.000Z","USD",{"jsonldValid":26,"jsonld":27},true,"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Marketing Web Content Specialist\",\"description\":\"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cspan>\u003Cb>About the Role\u003C/b> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Genesys is seeking a Marketing Web Content Specialist to help create and maintain global web pages and experiences across Genesys.com. We are looking for someone with experience working hands-on with corporate websites in the WordPress platform and a passion for working on creative and high-performing and innovative marketing websites. In this role, you’ll help shape the future of our digital experience, supporting our global demand generation, brand, and CX strategy. Working with stakeholders from across the world, you’ll manage page updates and builds and the globalization of experiences into multiple languages. \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>What You’ll Do\u003C/b> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Global CMS Publishing & Translation \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Build, QA, and publish web content and site updates in WordPress \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Manage incoming web requests and collaborate to ensure timely delivery \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Support content migrations, rebranding initiatives, and data cleanup \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Manage translation workflows for new and updated pages across 7+ languages using 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resources \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>\u003Cb>What You Bring\u003C/b>\u003C/span> \u003C/p>\u003Cp>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>2+ years of professional web publishing experience, preferably within enterprise WordPress environments \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience managing multilingual websites and translation workflows (WPML preferred) \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Working knowledge of HTML, CSS, and debugging front-end issues \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong understanding of technical SEO and accessibility (WCAG/ADA) standards \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience with project management tools such as Asana \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ability to manage deadlines in a fast-paced, global environment \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience collaborating with design systems and tools like Figma \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Proficiency in Microsoft Office (including Excel) \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>An AI-forward mindset, leveraging modern tools to improve workflows and digital experiences \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Excellent written and verbal English communication skills \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>#LI-PR1\u003C/p>\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-04-15T15:41:26.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Genesys\",\"sameAs\":\"https://www.genesys.com/\",\"logo\":\"https://logo.clearbit.com/genesys.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Genesys\",\"value\":\"dfb6f0f3cefebac28fc31b88679ab9a0235189587dbe12a6241a67de97e39b0d\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Manila (Flexible)\",\"addressCountry\":\"Manila\"}}}",{"jobs":29},[30,46,60,75,91,110],{"id":31,"slug":32,"title":33,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":34,"country":35,"remote":14,"employmentType":36,"department":17,"content_html":37,"content_text":38,"years":20,"createdAt":39,"updatedAtISO":40,"postedAtISO":41,"hasSalary":14,"salaryMin":42,"salaryMax":43,"currency":24,"schema":44},"566f7ae9567c96798010532ffffba8aa56fff7f250306dfe95ab942dd40b3362","senior-content-marketing-writer-at-genesys-d8d3d084ea","Senior Content Marketing Writer","Texas","United States",[16],"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>Senior Content Marketing Writer\u003C/b>  \u003C/p>\u003Cp>Location: Remote \u003C/p>\u003Cp>\u003Cb>Overview\u003C/b> \u003C/p>\u003Cp>Genesys is seeking an experienced Senior Content Marketing Writer to develop strategic, differentiated storytelling that supports our mission to power empathetic, AI-driven customer experiences at scale. \u003C/p>\u003Cp>This senior-level individual contributor will translate complex product messaging and platform capabilities into clear, compelling copy that resonates with buyers across ICPs and industries. This role partners closely with Product Marketing, Demand Generation, Brand, and Sales to deliver high-impact, campaign-ready content aligned to revenue priorities. \u003C/p>\u003Cp>The Senior Content Marketing Writer sits within the Product Marketing organization at Genesys, and will report to the Director, Content Strategy. The ideal candidate brings extensive B2B SaaS writing experience, deep strategic thinking, excellent communication skills, and strong editorial judgment.  \u003C/p>\u003Cp>\u003Cb>Key Responsibilities \u003C/b>\u003C/p>\u003Cul>\u003Cli>Develop high-impact, full-funnel campaign content aligned to global GTM priorities and strategic initiatives  \u003C/li>\u003Cli>Translate complex product and platform capabilities into clear, compelling narratives and content  \u003C/li>\u003Cli>Create content across formats and channels, including web, blog and SEO articles, audio/video, long-form assets, and enablement  \u003C/li>\u003Cli>Ensure narrative consistency across ICPs, personas, industries, and regions \u003C/li>\u003Cli>Serve as a strategic writing partner to cross-functional marketing teams  \u003C/li>\u003Cli>Leverage analytics, audience insights, and AI tools to continually optimize content for discoverability, formats, channels and overall efficacy \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>8+ years of B2B content marketing writing with experience in SaaS, cloud platforms, or customer experience/AI-led technology (writing samples required)\u003C/p>\u003C/li>\u003Cli>Proven ability to write for executive audiences and technical decision makers  \u003C/li>\u003Cli>Strong understanding of ICP development, buyer journeys, and GTM motions  \u003C/li>\u003Cli>Exceptional storytelling abilities across content formats, types, and channels  \u003C/li>\u003Cli>Excellent communication skills with strong editorial discipline and operational rigor \u003C/li>\u003Cli>Experience integrating AI narratives and innovation storytelling into enterprise-level messaging \u003C/li>\u003Cli>Familiarity with performance-driven content optimization and AI-enabled content \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$104,500.00 - $183,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Senior Content Marketing Writer  Location: Remote Overview Genesys is seeking an experienced Senior Content Marketing Writer to develop strategic, differentiated storytelling that supports our mission to power empathetic, AI-driven customer experiences at scale. This senior-level individual contributor will translate complex product messaging and platform capabilities into clear, compelling copy that resonates with buyers across ICPs and industries. This role partners closely with Product Marketing, Demand Generation, Brand, and Sales to deliver high-impact, campaign-ready content aligned to revenue priorities. The Senior Content Marketing Writer sits within the Product Marketing organization at Genesys, and will report to the Director, Content Strategy. The ideal candidate brings extensive B2B SaaS writing experience, deep strategic thinking, excellent communication skills, and strong editorial judgment.  Key Responsibilities Develop high-impact, full-funnel campaign content aligned to global GTM priorities and strategic initiatives  Translate complex product and platform capabilities into clear, compelling narratives and content  Create content across formats and channels, including web, blog and SEO articles, audio/video, long-form assets, and enablement  Ensure narrative consistency across ICPs, personas, industries, and regions Serve as a strategic writing partner to cross-functional marketing teams  Leverage analytics, audience insights, and AI tools to continually optimize content for discoverability, formats, channels and overall efficacy Qualifications 8+ years of B2B content marketing writing with experience in SaaS, cloud platforms, or customer experience/AI-led technology (writing samples required)Proven ability to write for executive audiences and technical decision makers  Strong understanding of ICP development, buyer journeys, and GTM motions  Exceptional storytelling abilities across content formats, types, and channels  Excellent communication skills with strong editorial discipline and operational rigor Experience integrating AI narratives and innovation storytelling into enterprise-level messaging Familiarity with performance-driven content optimization and AI-enabled content Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $104,500.00 - $183,700.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1780500179000,"2026-06-03 17:23:40","2026-06-03T15:23:40.000Z",104500,183700,{"jsonldValid":26,"jsonld":45},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Senior Content Marketing Writer\",\"description\":\"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>Senior Content Marketing Writer\u003C/b>  \u003C/p>\u003Cp>Location: Remote \u003C/p>\u003Cp>\u003Cb>Overview\u003C/b> \u003C/p>\u003Cp>Genesys is seeking an experienced Senior Content Marketing Writer to develop strategic, differentiated storytelling that supports our mission to power empathetic, AI-driven customer experiences at scale. \u003C/p>\u003Cp>This senior-level individual contributor will translate complex product messaging and platform capabilities into clear, compelling copy that resonates with buyers across ICPs and industries. This role partners closely with Product Marketing, Demand Generation, Brand, and Sales to deliver high-impact, campaign-ready content aligned to revenue priorities. \u003C/p>\u003Cp>The Senior Content Marketing Writer sits within the Product Marketing organization at Genesys, and will report to the Director, Content Strategy. The ideal candidate brings extensive B2B SaaS writing experience, deep strategic thinking, excellent communication skills, and strong editorial judgment.  \u003C/p>\u003Cp>\u003Cb>Key Responsibilities \u003C/b>\u003C/p>\u003Cul>\u003Cli>Develop high-impact, full-funnel campaign content aligned to global GTM priorities and strategic initiatives  \u003C/li>\u003Cli>Translate complex product and platform capabilities into clear, compelling narratives and content  \u003C/li>\u003Cli>Create content across formats and channels, including web, blog and SEO articles, audio/video, long-form assets, and enablement  \u003C/li>\u003Cli>Ensure narrative consistency across ICPs, personas, industries, and regions \u003C/li>\u003Cli>Serve as a strategic writing partner to cross-functional marketing teams  \u003C/li>\u003Cli>Leverage analytics, audience insights, and AI tools to continually optimize content for discoverability, formats, channels and overall efficacy \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Qualifications \u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>8+ years of B2B content marketing writing with experience in SaaS, cloud platforms, or customer experience/AI-led technology (writing samples required)\u003C/p>\u003C/li>\u003Cli>Proven ability to write for executive audiences and technical decision makers  \u003C/li>\u003Cli>Strong understanding of ICP development, buyer journeys, and GTM motions  \u003C/li>\u003Cli>Exceptional storytelling abilities across content formats, types, and channels  \u003C/li>\u003Cli>Excellent communication skills with strong editorial discipline and operational rigor \u003C/li>\u003Cli>Experience integrating AI narratives and innovation storytelling into enterprise-level messaging \u003C/li>\u003Cli>Familiarity with performance-driven content optimization and AI-enabled content \u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$104,500.00 - $183,700.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-06-03T15:23:40.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Genesys\",\"sameAs\":\"https://www.genesys.com/\",\"logo\":\"https://logo.clearbit.com/genesys.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Genesys\",\"value\":\"566f7ae9567c96798010532ffffba8aa56fff7f250306dfe95ab942dd40b3362\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Texas\",\"addressRegion\":\"USA\",\"addressCountry\":\"US\"}}}",{"id":47,"slug":48,"title":49,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":50,"country":51,"remote":14,"employmentType":52,"department":17,"content_html":53,"content_text":54,"years":20,"createdAt":55,"updatedAtISO":56,"postedAtISO":57,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":58},"434c00406d13b631789b04638383faca2904f1474bbeddb17a46506dc6b13c98","learning-and-enablement-content-developer-at-genesys-dd3199deab","Learning and Enablement Content Developer","Galway (Flexible)","Galway",[16],"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>The Role\u003C/b>\u003C/p>\u003Cp>The Curriculum Developer will be responsible for executing the strategic direction of department leadership in the development, implementation, and maintenance of training courses targeted to internal Customer Success employees.  This role with liaise heavily with subject matter experts within the Product, Support, Customer Success, and Professional Services departments.\u003Cbr> \u003C/p>\u003Cp>\u003Cb>What You'll Do\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work under the direction of the Curriculum Design Manager and assigned SMEs to develop role-based programs and curricula for internal Customer Success employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design, develop, and maintain course materials across various products, topics, and delivery channels including virtual instructor-led and self-paced learning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work closely with Subject Matter Experts (SMEs) in Product Management, Customer Success, Professional Services, and Product Support to ensure training is aligned with business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enable Training Delivery teams to teach new and existing training courses on topics such as product knowledge, technical troubleshooting, building and expanding customer relationships and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create validation activities to measure learning attainment of course objectives.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct needs analysis on all training course requests to ensure alignment with business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review training survey scores and feedback to continuously improve training course quality.\u003Cbr>​\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's Degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>2+ years experience designing, developing, and maintaining software training programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent analytical and writing skills with a demonstrated aptitude for creating instructional content for both a technical audience and a business user audience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to quickly learn industry terminology, processes, and systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to work effectively with subject matter experts and stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible, collaborative, team-oriented individual who shows initiative and holds themselves accountable.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience using Camtasia, Articulate Storyline and Rise, Synthesia or other instructional design content creation platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent leadership, communication, and project management skills.\u003Cbr>​\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Nice to Have\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Background in contact center, technical support, or customer service training.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in the SaaS industry.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Graphic design skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Instructional design skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.The RoleThe Curriculum Developer will be responsible for executing the strategic direction of department leadership in the development, implementation, and maintenance of training courses targeted to internal Customer Success employees.  This role with liaise heavily with subject matter experts within the Product, Support, Customer Success, and Professional Services departments. What You'll DoWork under the direction of the Curriculum Design Manager and assigned SMEs to develop role-based programs and curricula for internal Customer Success employees.Design, develop, and maintain course materials across various products, topics, and delivery channels including virtual instructor-led and self-paced learning.Work closely with Subject Matter Experts (SMEs) in Product Management, Customer Success, Professional Services, and Product Support to ensure training is aligned with business needs.Enable Training Delivery teams to teach new and existing training courses on topics such as product knowledge, technical troubleshooting, building and expanding customer relationships and more.Create validation activities to measure learning attainment of course objectives.Conduct needs analysis on all training course requests to ensure alignment with business needs.Review training survey scores and feedback to continuously improve training course quality.​RequirementsBachelor's Degree or equivalent experience2+ years experience designing, developing, and maintaining software training programs.Excellent analytical and writing skills with a demonstrated aptitude for creating instructional content for both a technical audience and a business user audience.Ability to quickly learn industry terminology, processes, and systems.Proven ability to work effectively with subject matter experts and stakeholders.Flexible, collaborative, team-oriented individual who shows initiative and holds themselves accountable.Experience using Camtasia, Articulate Storyline and Rise, Synthesia or other instructional design content creation platforms.Excellent leadership, communication, and project management skills.​Nice to HaveBackground in contact center, technical support, or customer service training.Background in the SaaS industry.Graphic design skills.Instructional design skills.If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1769686649000,"2026-01-29 12:37:58","2026-01-29T11:37:58.000Z",{"jsonldValid":26,"jsonld":59},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Learning and Enablement Content Developer\",\"description\":\"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>The Role\u003C/b>\u003C/p>\u003Cp>The Curriculum Developer will be responsible for executing the strategic direction of department leadership in the development, implementation, and maintenance of training courses targeted to internal Customer Success employees.  This role with liaise heavily with subject matter experts within the Product, Support, Customer Success, and Professional Services departments.\u003Cbr> \u003C/p>\u003Cp>\u003Cb>What You'll Do\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Work under the direction of the Curriculum Design Manager and assigned SMEs to develop role-based programs and curricula for internal Customer Success employees.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Design, develop, and maintain course materials across various products, topics, and delivery channels including virtual instructor-led and self-paced learning.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Work closely with Subject Matter Experts (SMEs) in Product Management, Customer Success, Professional Services, and Product Support to ensure training is aligned with business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Enable Training Delivery teams to teach new and existing training courses on topics such as product knowledge, technical troubleshooting, building and expanding customer relationships and more.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Create validation activities to measure learning attainment of course objectives.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Conduct needs analysis on all training course requests to ensure alignment with business needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Review training survey scores and feedback to continuously improve training course quality.\u003Cbr>​\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Requirements\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Bachelor's Degree or equivalent experience\u003C/p>\u003C/li>\u003Cli>\u003Cp>2+ years experience designing, developing, and maintaining software training programs.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent analytical and writing skills with a demonstrated aptitude for creating instructional content for both a technical audience and a business user audience.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Ability to quickly learn industry terminology, processes, and systems.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven ability to work effectively with subject matter experts and stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible, collaborative, team-oriented individual who shows initiative and holds themselves accountable.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience using Camtasia, Articulate Storyline and Rise, Synthesia or other instructional design content creation platforms.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Excellent leadership, communication, and project management skills.\u003Cbr>​\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Nice to Have\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Background in contact center, technical support, or customer service training.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in the SaaS industry.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Graphic design skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Instructional design skills.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>\",\"datePosted\":\"2026-01-29T11:37:58.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Genesys\",\"sameAs\":\"https://www.genesys.com/\",\"logo\":\"https://logo.clearbit.com/genesys.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Genesys\",\"value\":\"434c00406d13b631789b04638383faca2904f1474bbeddb17a46506dc6b13c98\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"Galway (Flexible)\",\"addressCountry\":\"Galway\"}}}",{"id":61,"slug":62,"title":63,"companyname":8,"companylogo":9,"companyTagline":10,"companyIndustry":11,"city":64,"country":65,"remote":14,"employmentType":66,"department":17,"content_html":67,"content_text":68,"years":20,"createdAt":69,"updatedAtISO":70,"postedAtISO":71,"hasSalary":14,"salaryMin":72,"salaryMax":73,"currency":24,"schema":74},"9b10a8cee4ab568f95bd1af39e54de6c9ef8c1ec8a08fdf8cdbfadc13ceea5ff","senior-director-global-executive-events-and-content-strategy-at-genesys-a97f652a1e","Senior Director, Global Executive Events & Content Strategy","3 Locations","",[16],"\u003Cp>Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.\u003C/p>\u003Cp>We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.\u003C/p>\u003Cp>\u003Cb>This job description is a template for job requisitions please make sure to update according to the position you are hiring for\u003C/b>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Senior Director, Global Executive Events & Content Strategy \u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>About the Role\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cspan>Genesys is expanding its Executive Perspectives event into a global, year-round executive engagement program designed to elevate our brand, deepen C-suite relationships, and support strategic account growth. We are seeking a Senior Director-level leader to set direction, lead execution, and scale this program globally—anchored by a credible external content partnership and a portfolio of high-impact executive experiences. \u003C/span>\u003C/p>\u003Cp>\u003Cspan>This role sits within the Global Events organization and reports to the Vice President of Global Events. The Senior Director will lead the Executive Perspectives program globally, including the flagship experience at Xperience, a stand-alone global executive event, and a scalable framework that enables regions to deliver localized Executive forums and Executive “tracks” at our Xperience On Tour events. \u003C/span>\u003C/p>\u003Cp>\u003Cspan>A critical component of this role is defining and driving the program-specific content strategy that fuels executive engagement across all program touchpoints. This role partners closely with Brand, Product Marketing & Thought Leadership, and Executive Communications to ensure alignment, consistency, and amplification. This position does not own company-wide executive content but serves as the strategic steward of content integration for the Executive Perspectives program. \u003C/span>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>What You’ll Do\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cp>\u003Cb>\u003Cspan>Set Direction for Global Executive Programs\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Provide strategic leadership for the Executive Perspectives program, establishing the vision, annual priorities, and operating model. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead the design and delivery of Executive Perspectives at Xperience, ensuring it remains Genesys’ premier executive experience. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead the planning and execution of a stand-alone global Executive Perspectives event, hosted annually in a rotating region. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Establish a scalable global framework to enable regional teams to deliver Executive Perspectives forums aligned to global standards. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Establish the global program brand architecture for Executives Perspectives, including naming conventions, thematic framework, and experience principals across flagship, global and regional events. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead and develop a small global team, providing direction, coaching, and prioritization, with the opportunity to scale the team over time as the program expands. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner with Brand to ensure the Executive Perspectives program has a distinct, premium identity that aligns to Genesys’ corporate brand and scales globally \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>Lead Program Content Strategy & Anchor Partnership\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Establish and manage the anchor content partnership with a respected academic institution or media organization to support the Executive Perspectives program. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Define the content strategy for the program, including annual flagship research, supporting assets, executive interviews, and customer narratives. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner closely with Brand, Content Marketing, Thought Leadership, and Communications to ensure program content aligns with Genesys’ corporate narrative and is amplified through appropriate channels. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Ensure content is structured for executive-level conversations and integrated across events, executive sponsorship efforts, and regional activations. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>Enable Executive Engagement & Account Alignment\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Serve as a senior matrix partner to the Executive Sponsorship Program (PI Accounts), Sales, Regional Marketing and Customer Success teams. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Support executive-level engagement by aligning program participation, content themes, and follow-up strategies to account priorities. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Provide guidance and governance around executive invitations, participation, and engagement for Tier 1 accounts. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>Regional Enablement & Governance\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Develop playbooks, toolkits, and content packages to support Executive Perspectives Regional Forums. Consult and guide in content creation and execution. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Establish governance, quality standards, and best practices to ensure consistency across regions while allowing for local relevance. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner with regional teams to coordinate timing\u003C/span>\u003Cb>\u003Cspan> \u003C/span>\u003C/b>\u003Cspan>and sequencing of executive events, and to recommend and prioritize executive participation based on strategic account impact, capacity, and global priorities. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>Measure Impact & Drive Continuous Improvement\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Define success metrics across executive engagement, content utilization, event outcomes, and revenue influence. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Provide regular updates and insights to senior leadership on program performance and business impact. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Continuously refine the program based on data, stakeholder feedback, and evolving priorities. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>What You’ll Bring\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>12+ years of experience in senior marketing roles, with a focus on global events, executive engagement, and strategic programs. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Demonstrated ability to lead global, cross-functional programs with senior-level visibility and impact. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience managing external partnerships (e.g., academic institutions, media organizations, analysts, or consulting firms). \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong collaboration skills across Brand, Content Marketing, Thought Leadership, Communications, and Events teams. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Executive presence with the ability to influence and align senior stakeholders in a matrixed organization. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Experience in enterprise SaaS; CX, AI, or digital transformation experience preferred. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Strong operational discipline, including program governance, budget oversight, and vendor management. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Willingness to travel globally as needed. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cspan>Why Join Us?\u003C/span>\u003C/b>\u003Cspan> \u003C/span>\u003C/p>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Lead a globally visible, senior-level executive program that directly supports Genesys’ strategic priorities and brand positioning. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Operate at the Senior Director level with meaningful ownership, autonomy, and executive exposure. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Shape how Genesys engages the C-suite through differentiated content and experiences. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Partner closely with senior leaders across Campaigns, Marketing, Sales, Brand, Product Marketing and Customer Success. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cul>\u003Cli>\u003Cp>\u003Cspan>Build and scale a flagship global program with long-term impact. \u003C/span>\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>Compensation:\u003C/b>\u003C/p>\u003Cp>This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>opportunities.  \u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/p>$182,600.00 - $321,000.00\u003Cp>\u003Cb>Benefits:\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Medical, Dental, and Vision Insurance. \u003C/p>\u003C/li>\u003Cli>\u003Cp>Telehealth coverage\u003C/p>\u003C/li>\u003Cli>\u003Cp>Flexible work schedules and work from home opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Development and career growth opportunities\u003C/p>\u003C/li>\u003Cli>\u003Cp>Open Time Off in addition to 10 paid holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp>401(k) matching program\u003C/p>\u003C/li>\u003Cli>\u003Cp>Adoption Assistance\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fertility treatments\u003C/p>\u003C/li>\u003C/ul>\u003Cp>Click here to view a summary overview of our Benefits. \u003C/p>\u003Cp>If a Genesys employee referred you, please use the link they sent you to apply.\u003C/p>\u003Cp>\u003Cb>About Genesys:\u003C/b>\u003C/p>\u003Cp>Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\u003C/p>\u003Cp>\u003Cb>Reasonable Accommodations:\u003C/b>\u003C/p>\u003Cp>If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.\u003C/p>\u003Cp>You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\u003C/p>\u003Cp>This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.\u003C/p>\u003Cp>\u003Cb>Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>expression, marital\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> status, domestic partner \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>status, national\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> origin, genetics, \u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>\u003Cspan>disability, military\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span>\u003C/span> and veteran status, and other protected characteristics.\u003C/b>\u003C/p>\u003Cp>\u003Ci>Please note that recruiters will never ask for sensitive personal or financial information during the application phase.\u003C/i>\u003C/p>","Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.This job description is a template for job requisitions please make sure to update according to the position you are hiring forSenior Director, Global Executive Events & Content Strategy  About the Role Genesys is expanding its Executive Perspectives event into a global, year-round executive engagement program designed to elevate our brand, deepen C-suite relationships, and support strategic account growth. We are seeking a Senior Director-level leader to set direction, lead execution, and scale this program globally—anchored by a credible external content partnership and a portfolio of high-impact executive experiences. This role sits within the Global Events organization and reports to the Vice President of Global Events. The Senior Director will lead the Executive Perspectives program globally, including the flagship experience at Xperience, a stand-alone global executive event, and a scalable framework that enables regions to deliver localized Executive forums and Executive “tracks” at our Xperience On Tour events. A critical component of this role is defining and driving the program-specific content strategy that fuels executive engagement across all program touchpoints. This role partners closely with Brand, Product Marketing & Thought Leadership, and Executive Communications to ensure alignment, consistency, and amplification. This position does not own company-wide executive content but serves as the strategic steward of content integration for the Executive Perspectives program. What You’ll Do Set Direction for Global Executive Programs Provide strategic leadership for the Executive Perspectives program, establishing the vision, annual priorities, and operating model. Lead the design and delivery of Executive Perspectives at Xperience, ensuring it remains Genesys’ premier executive experience. Lead the planning and execution of a stand-alone global Executive Perspectives event, hosted annually in a rotating region. Establish a scalable global framework to enable regional teams to deliver Executive Perspectives forums aligned to global standards. Establish the global program brand architecture for Executives Perspectives, including naming conventions, thematic framework, and experience principals across flagship, global and regional events. Lead and develop a small global team, providing direction, coaching, and prioritization, with the opportunity to scale the team over time as the program expands. Partner with Brand to ensure the Executive Perspectives program has a distinct, premium identity that aligns to Genesys’ corporate brand and scales globally Lead Program Content Strategy & Anchor Partnership Establish and manage the anchor content partnership with a respected academic institution or media organization to support the Executive Perspectives program. Define the content strategy for the program, including annual flagship research, supporting assets, executive interviews, and customer narratives. Partner closely with Brand, Content Marketing, Thought Leadership, and Communications to ensure program content aligns with Genesys’ corporate narrative and is amplified through appropriate channels. Ensure content is structured for executive-level conversations and integrated across events, executive sponsorship efforts, and regional activations. Enable Executive Engagement & Account Alignment Serve as a senior matrix partner to the Executive Sponsorship Program (PI Accounts), Sales, Regional Marketing and Customer Success teams. Support executive-level engagement by aligning program participation, content themes, and follow-up strategies to account priorities. Provide guidance and governance around executive invitations, participation, and engagement for Tier 1 accounts. Regional Enablement & Governance Develop playbooks, toolkits, and content packages to support Executive Perspectives Regional Forums. Consult and guide in content creation and execution. Establish governance, quality standards, and best practices to ensure consistency across regions while allowing for local relevance. Partner with regional teams to coordinate timing and sequencing of executive events, and to recommend and prioritize executive participation based on strategic account impact, capacity, and global priorities. Measure Impact & Drive Continuous Improvement Define success metrics across executive engagement, content utilization, event outcomes, and revenue influence. Provide regular updates and insights to senior leadership on program performance and business impact. Continuously refine the program based on data, stakeholder feedback, and evolving priorities. What You’ll Bring 12+ years of experience in senior marketing roles, with a focus on global events, executive engagement, and strategic programs. Demonstrated ability to lead global, cross-functional programs with senior-level visibility and impact. Experience managing external partnerships (e.g., academic institutions, media organizations, analysts, or consulting firms). Strong collaboration skills across Brand, Content Marketing, Thought Leadership, Communications, and Events teams. Executive presence with the ability to influence and align senior stakeholders in a matrixed organization. Experience in enterprise SaaS; CX, AI, or digital transformation experience preferred. Strong operational discipline, including program governance, budget oversight, and vendor management. Willingness to travel globally as needed. Why Join Us? Lead a globally visible, senior-level executive program that directly supports Genesys’ strategic priorities and brand positioning. Operate at the Senior Director level with meaningful ownership, autonomy, and executive exposure. Shape how Genesys engages the C-suite through differentiated content and experiences. Partner closely with senior leaders across Campaigns, Marketing, Sales, Brand, Product Marketing and Customer Success. Build and scale a flagship global program with long-term impact. Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  $182,600.00 - $321,000.00Benefits:Medical, Dental, and Vision Insurance. Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply.About Genesys:Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Reasonable Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.",1768931974000,"2026-01-20 19:00:41","2026-01-20T18:00:41.000Z",182600,321000,{"jsonldValid":14,"jsonld":65},{"id":76,"slug":77,"title":78,"companyname":79,"companylogo":80,"companyTagline":81,"companyIndustry":11,"city":82,"country":82,"remote":14,"employmentType":83,"department":17,"content_html":84,"content_text":85,"years":20,"createdAt":86,"updatedAtISO":87,"postedAtISO":88,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":89},"0b87566400cb5a4a87bd779efb1edfc87e5d9d942cab1402b36baa3a6d71abed","brand-creative-copywriter-at-frontify-9a5657967d","Brand Creative Copywriter","Frontify","https://logo.clearbit.com/frontify.com","All your assets in one place: Frontify combines guidelines, DAM & templates into a collaborative source of brand truth.","London Area",[16],"\u003Cp>We're all about helping brands turn ideas into impact.\u003C/p>\u003Cbr>\u003Cp>Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.\u003C/p>\u003Cbr>\u003Cp>With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Your team\u003C/b>\u003C/p>\u003Cp>Your new team is a committed, collaborative, and innovative bunch. They’re designers, brand managers, content managers, and everyone who’s involved in the creative space – a group from more than seven different countries. They enjoy working together to create and evolve a well-loved product but always keep room for new ideas and approaches. Outside of work, they're a community of parents, gamers, bookworms, adrenaline junkies, and so much more. \u003C/p>\u003Cbr>\n\u003Cp>\u003Cstrong>Your mission\u003C/strong>\u003C/p>\n\u003Cp>As Frontify’s Brand Creative Copywriter you’ll help shape how our brand expresses its point of view across campaigns, social media, webinars, thought leadership, product launches, events, and brand storytelling. Sitting at the intersection of brand strategy, creative, content, product marketing, and social, you’ll turn company priorities into sharp, distinctive messaging that resonates with marketing and creative leaders.\u003C/p>\n\u003Cp>You’ll help define what Frontify believes, not just what Frontify says. By developing stronger messaging systems, creative platforms, and narratives, you’ll help our brand show up with greater consistency, clarity, and point of view. From shaping the idea to writing the work, you’ll create content that helps Frontify speak to marketers in ways that feel relevant, useful, and commercially meaningful.\u003C/p>\n\u003Cbr>\u003Ch2>Your responsibilities\u003C/h2>\n\u003Cp>● You'll help define and sharpen Frontify's point of view on brand orchestration, AI, governance, creative quality, and the future of brand management.\u003C/p>\n\u003Cp>● You'll translate strategic priorities into clear, ownable messaging that works across multiple channels and audiences.\u003C/p>\n\u003Cp>● You'll develop campaign narratives, social content, webinar storylines, launch messaging, event themes, editorial angles, and brand storytelling concepts.\u003C/p>\n\u003Cp>● You'll write the content that brings those ideas to life across key brand and marketing channels.\u003C/p>\n\u003Cp>● You'll build messaging systems, content pillars, social formats, and repeatable frameworks that help Frontify show up consistently over time.\u003C/p>\n\u003Cp>● You'll partner closely with Product Marketing, Sales, Partnerships, and our Creative Studio to shape ideas before execution.\u003C/p>\n\u003Cp>● You'll bring proactive thinking to the team through new perspectives, audience insights, competitive observations, and cultural relevance.\u003C/p>\n\u003Cp>● You'll help Frontify develop a more distinctive, confident brand voice and avoid generic B2B SaaS language.\u003C/p>\n\u003Cp>● You'll use AI thoughtfully as part of the creative and content workflow while maintaining strong human judgment, taste, and strategic control.\u003C/p>\n\u003Cbr>\u003Ch2>Your story\u003C/h2>\n\u003Cp>● You can work in a hybrid format where you’re able to work on-site in our London office twice a week, and then choose where works best for you for the rest of the week. \u003C/p>\n\u003Cp>● You have 6+ years of experience in B2B brand copywriting, creative strategy, messaging, content strategy, integrated marketing, or a related discipline.\u003C/p>\n\u003Cp>● You've developed brand messaging, campaign platforms, social concepts, webinar content, or thought leadership programs for complex audiences.\u003C/p>\n\u003Cp>● You understand marketers, brand leaders, and creative teams, along with the pressures they face in modern marketing organizations.\u003C/p>\n\u003Cp>● You can turn complex product, technology, and business concepts into simple, distinctive, audience-relevant language.\u003C/p>\n\u003Cp>● You're confident developing a point of view, not just responding to a brief.\u003C/p>\n\u003Cp>● You combine strategic thinking with hands-on execution and can move from creative idea to finished copy across multiple formats.\u003C/p>\n\u003Cp>● You bring strong social writing skills and know how to create content that resonates across modern B2B channels.\u003C/p>\n\u003Cp>● You have experience building messaging frameworks, content pillars, or repeatable creative systems.\u003C/p>\n\u003Cp>● You're curious about AI and understand that strong brand foundations, governance, and human judgment are essential to making it useful.\u003C/p>\n\u003Cp>● Experience in B2B SaaS, brand management, creative operations, or marketing technology is a plus.\u003C/p>\n\u003Cp>● Your friends would describe you as creative, thoughtful, curious, and proactive.\u003C/p>\n\u003Cbr>\n\u003Cp>We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.\u003C/p>\n\u003Cp>\u003Cstrong>Why join us?\u003C/strong>\u003C/p>\n\u003Cp>- Thrive with the tools and support to shape your future at Frontify.\u003C/p>\n\u003Cp>- Be part of a product that connects brands and people with a human touch.\u003C/p>\n\u003Cp>- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.\u003C/p>\n\u003Cp>- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!\u003C/p>\n\u003Cp>\u003Cstrong>What we offer\u003C/strong>\u003C/p>\n\u003Cp>- Private health benefits and health cash plan\u003C/p>\n\u003Cp>- Pension scheme: 5% matched\u003C/p>\n\u003Cp>- A minimum of 25 days of annual leave per year\u003C/p>\n\u003Cp>- Paid educational and wellbeing days off\u003C/p>\n\u003Cp>- Wellbeing, learning and development, and commuter allowance \u003C/p>\n\u003Cp>- Home office setup budget\u003C/p>\n\u003Cp>- Weekly free office lunch\u003C/p>\n\u003Cp>- Localized benefits\u003C/p>\n\u003Cp>- Workation: Work from inspiring locations around the world (45 days annually)\u003C/p>\n\u003Cp>- Invite to our summer company meet-up\u003C/p>\n\u003Cp>\u003Cstrong>Important to us\u003C/strong>\u003C/p>\n\u003Cp>Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.\u003C/p>\n\u003Cp>We’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.\u003C/p>\n\u003Cp>\u003Cstrong>Next steps\u003C/strong>\u003C/p>\n\u003Cp>If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.\u003C/p>\n\u003Cp>This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.\u003C/p>\n\u003Cp>We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.\u003C/p>","We're all about helping brands turn ideas into impact.Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!Your teamYour new team is a committed, collaborative, and innovative bunch. They’re designers, brand managers, content managers, and everyone who’s involved in the creative space – a group from more than seven different countries. They enjoy working together to create and evolve a well-loved product but always keep room for new ideas and approaches. Outside of work, they're a community of parents, gamers, bookworms, adrenaline junkies, and so much more. \nYour mission\nAs Frontify’s Brand Creative Copywriter you’ll help shape how our brand expresses its point of view across campaigns, social media, webinars, thought leadership, product launches, events, and brand storytelling. Sitting at the intersection of brand strategy, creative, content, product marketing, and social, you’ll turn company priorities into sharp, distinctive messaging that resonates with marketing and creative leaders.\nYou’ll help define what Frontify believes, not just what Frontify says. By developing stronger messaging systems, creative platforms, and narratives, you’ll help our brand show up with greater consistency, clarity, and point of view. From shaping the idea to writing the work, you’ll create content that helps Frontify speak to marketers in ways that feel relevant, useful, and commercially meaningful.\nYour responsibilities\n● You'll help define and sharpen Frontify's point of view on brand orchestration, AI, governance, creative quality, and the future of brand management.\n● You'll translate strategic priorities into clear, ownable messaging that works across multiple channels and audiences.\n● You'll develop campaign narratives, social content, webinar storylines, launch messaging, event themes, editorial angles, and brand storytelling concepts.\n● You'll write the content that brings those ideas to life across key brand and marketing channels.\n● You'll build messaging systems, content pillars, social formats, and repeatable frameworks that help Frontify show up consistently over time.\n● You'll partner closely with Product Marketing, Sales, Partnerships, and our Creative Studio to shape ideas before execution.\n● You'll bring proactive thinking to the team through new perspectives, audience insights, competitive observations, and cultural relevance.\n● You'll help Frontify develop a more distinctive, confident brand voice and avoid generic B2B SaaS language.\n● You'll use AI thoughtfully as part of the creative and content workflow while maintaining strong human judgment, taste, and strategic control.\nYour story\n● You can work in a hybrid format where you’re able to work on-site in our London office twice a week, and then choose where works best for you for the rest of the week. \n● You have 6+ years of experience in B2B brand copywriting, creative strategy, messaging, content strategy, integrated marketing, or a related discipline.\n● You've developed brand messaging, campaign platforms, social concepts, webinar content, or thought leadership programs for complex audiences.\n● You understand marketers, brand leaders, and creative teams, along with the pressures they face in modern marketing organizations.\n● You can turn complex product, technology, and business concepts into simple, distinctive, audience-relevant language.\n● You're confident developing a point of view, not just responding to a brief.\n● You combine strategic thinking with hands-on execution and can move from creative idea to finished copy across multiple formats.\n● You bring strong social writing skills and know how to create content that resonates across modern B2B channels.\n● You have experience building messaging frameworks, content pillars, or repeatable creative systems.\n● You're curious about AI and understand that strong brand foundations, governance, and human judgment are essential to making it useful.\n● Experience in B2B SaaS, brand management, creative operations, or marketing technology is a plus.\n● Your friends would describe you as creative, thoughtful, curious, and proactive.\n\nWe understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.\nWhy join us?\n- Thrive with the tools and support to shape your future at Frontify.\n- Be part of a product that connects brands and people with a human touch.\n- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.\n- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!\nWhat we offer\n- Private health benefits and health cash plan\n- Pension scheme: 5% matched\n- A minimum of 25 days of annual leave per year\n- Paid educational and wellbeing days off\n- Wellbeing, learning and development, and commuter allowance \n- Home office setup budget\n- Weekly free office lunch\n- Localized benefits\n- Workation: Work from inspiring locations around the world (45 days annually)\n- Invite to our summer company meet-up\nImportant to us\nFrontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.\nWe’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.\nNext steps\nIf there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.\nThis description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.\nWe may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.",1780630121000,"2026-06-05 05:30:13","2026-06-04T10:23:10.260Z",{"jsonldValid":26,"jsonld":90},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Brand Creative Copywriter\",\"description\":\"\u003Cp>We're all about helping brands turn ideas into impact.\u003C/p>\u003Cbr>\u003Cp>Frontify’s brand platform transforms how teams organize digital assets, collaborate on projects, and create engaging campaigns. Our people empower thousands of marketers and designers — including teams at Uber, Microsoft, Volkswagen, and Telefónica — to build engaging brands.\u003C/p>\u003Cbr>\u003Cp>With headquarters in St. Gallen, Switzerland, and offices in London and New York City, we share a vibrant culture built on creativity, collaboration, inclusion, and joy. And we’re on the lookout for new team members to share our vision. If you’re ready for a brand-new adventure, keep reading!\u003C/p>\u003Cbr>\u003Cp>\u003Cb>Your team\u003C/b>\u003C/p>\u003Cp>Your new team is a committed, collaborative, and innovative bunch. They’re designers, brand managers, content managers, and everyone who’s involved in the creative space – a group from more than seven different countries. They enjoy working together to create and evolve a well-loved product but always keep room for new ideas and approaches. Outside of work, they're a community of parents, gamers, bookworms, adrenaline junkies, and so much more. \u003C/p>\u003Cbr>\\n\u003Cp>\u003Cstrong>Your mission\u003C/strong>\u003C/p>\\n\u003Cp>As Frontify’s Brand Creative Copywriter you’ll help shape how our brand expresses its point of view across campaigns, social media, webinars, thought leadership, product launches, events, and brand storytelling. Sitting at the intersection of brand strategy, creative, content, product marketing, and social, you’ll turn company priorities into sharp, distinctive messaging that resonates with marketing and creative leaders.\u003C/p>\\n\u003Cp>You’ll help define what Frontify believes, not just what Frontify says. By developing stronger messaging systems, creative platforms, and narratives, you’ll help our brand show up with greater consistency, clarity, and point of view. From shaping the idea to writing the work, you’ll create content that helps Frontify speak to marketers in ways that feel relevant, useful, and commercially meaningful.\u003C/p>\\n\u003Cbr>\u003Ch2>Your responsibilities\u003C/h2>\\n\u003Cp>● You'll help define and sharpen Frontify's point of view on brand orchestration, AI, governance, creative quality, and the future of brand management.\u003C/p>\\n\u003Cp>● You'll translate strategic priorities into clear, ownable messaging that works across multiple channels and audiences.\u003C/p>\\n\u003Cp>● You'll develop campaign narratives, social content, webinar storylines, launch messaging, event themes, editorial angles, and brand storytelling concepts.\u003C/p>\\n\u003Cp>● You'll write the content that brings those ideas to life across key brand and marketing channels.\u003C/p>\\n\u003Cp>● You'll build messaging systems, content pillars, social formats, and repeatable frameworks that help Frontify show up consistently over time.\u003C/p>\\n\u003Cp>● You'll partner closely with Product Marketing, Sales, Partnerships, and our Creative Studio to shape ideas before execution.\u003C/p>\\n\u003Cp>● You'll bring proactive thinking to the team through new perspectives, audience insights, competitive observations, and cultural relevance.\u003C/p>\\n\u003Cp>● You'll help Frontify develop a more distinctive, confident brand voice and avoid generic B2B SaaS language.\u003C/p>\\n\u003Cp>● You'll use AI thoughtfully as part of the creative and content workflow while maintaining strong human judgment, taste, and strategic control.\u003C/p>\\n\u003Cbr>\u003Ch2>Your story\u003C/h2>\\n\u003Cp>● You can work in a hybrid format where you’re able to work on-site in our London office twice a week, and then choose where works best for you for the rest of the week. \u003C/p>\\n\u003Cp>● You have 6+ years of experience in B2B brand copywriting, creative strategy, messaging, content strategy, integrated marketing, or a related discipline.\u003C/p>\\n\u003Cp>● You've developed brand messaging, campaign platforms, social concepts, webinar content, or thought leadership programs for complex audiences.\u003C/p>\\n\u003Cp>● You understand marketers, brand leaders, and creative teams, along with the pressures they face in modern marketing organizations.\u003C/p>\\n\u003Cp>● You can turn complex product, technology, and business concepts into simple, distinctive, audience-relevant language.\u003C/p>\\n\u003Cp>● You're confident developing a point of view, not just responding to a brief.\u003C/p>\\n\u003Cp>● You combine strategic thinking with hands-on execution and can move from creative idea to finished copy across multiple formats.\u003C/p>\\n\u003Cp>● You bring strong social writing skills and know how to create content that resonates across modern B2B channels.\u003C/p>\\n\u003Cp>● You have experience building messaging frameworks, content pillars, or repeatable creative systems.\u003C/p>\\n\u003Cp>● You're curious about AI and understand that strong brand foundations, governance, and human judgment are essential to making it useful.\u003C/p>\\n\u003Cp>● Experience in B2B SaaS, brand management, creative operations, or marketing technology is a plus.\u003C/p>\\n\u003Cp>● Your friends would describe you as creative, thoughtful, curious, and proactive.\u003C/p>\\n\u003Cbr>\\n\u003Cp>We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply.\u003C/p>\\n\u003Cp>\u003Cstrong>Why join us?\u003C/strong>\u003C/p>\\n\u003Cp>- Thrive with the tools and support to shape your future at Frontify.\u003C/p>\\n\u003Cp>- Be part of a product that connects brands and people with a human touch.\u003C/p>\\n\u003Cp>- Enjoy flexibility, opportunities to grow, and exposure to innovative technologies and ideas.\u003C/p>\\n\u003Cp>- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!\u003C/p>\\n\u003Cp>\u003Cstrong>What we offer\u003C/strong>\u003C/p>\\n\u003Cp>- Private health benefits and health cash plan\u003C/p>\\n\u003Cp>- Pension scheme: 5% matched\u003C/p>\\n\u003Cp>- A minimum of 25 days of annual leave per year\u003C/p>\\n\u003Cp>- Paid educational and wellbeing days off\u003C/p>\\n\u003Cp>- Wellbeing, learning and development, and commuter allowance \u003C/p>\\n\u003Cp>- Home office setup budget\u003C/p>\\n\u003Cp>- Weekly free office lunch\u003C/p>\\n\u003Cp>- Localized benefits\u003C/p>\\n\u003Cp>- Workation: Work from inspiring locations around the world (45 days annually)\u003C/p>\\n\u003Cp>- Invite to our summer company meet-up\u003C/p>\\n\u003Cp>\u003Cstrong>Important to us\u003C/strong>\u003C/p>\\n\u003Cp>Frontify is a place where authenticity and inclusion thrive, empowering every voice to help shape our future.\u003C/p>\\n\u003Cp>We’re committed to providing a fair and accessible recruitment process. If you have a disability and require reasonable adjustments at any stage, please speak with your Talent Partner. Any information you share will remain confidential.\u003C/p>\\n\u003Cp>\u003Cstrong>Next steps\u003C/strong>\u003C/p>\\n\u003Cp>If there’s a fit, you’ll meet our Talent Partner to discuss your experience and explore whether Frontify is the right place for you.\u003C/p>\\n\u003Cp>This description outlines the primary duties of the role, which may evolve in response to business needs and company growth. We’re looking for someone comfortable with change and excited to contribute to a dynamic environment. If this sounds like you, come join us and help shape what’s next.\u003C/p>\\n\u003Cp>We may conduct preliminary checks for successful candidates, depending on the role and in line with local laws. We’ll share all relevant details during the interview process.\u003C/p>\",\"datePosted\":\"2026-06-04T10:23:10.260Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Frontify\",\"sameAs\":\"http://www.frontify.com\",\"logo\":\"https://logo.clearbit.com/frontify.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Frontify\",\"value\":\"0b87566400cb5a4a87bd779efb1edfc87e5d9d942cab1402b36baa3a6d71abed\"},\"employmentType\":\"FULL_TIME\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"London Area\",\"addressCountry\":\"London Area\"}}}",{"id":92,"slug":93,"title":94,"companyname":95,"companylogo":96,"companyTagline":97,"companyIndustry":98,"city":99,"country":35,"remote":14,"employmentType":100,"department":102,"content_html":103,"content_text":104,"years":20,"createdAt":105,"updatedAtISO":106,"postedAtISO":107,"hasSalary":14,"salaryMin":20,"salaryMax":20,"currency":24,"schema":108},"6c13243ad10b274dd4e3105f34a07d18de8fc41671fb11f40b6ef6353154226f","staff-creative-copywriter-at-intercom-b02c77f545","Staff Creative Copywriter","Intercom","https://logo.clearbit.com/intercom.com","We help businesses build better customer relationships through our customer communications platform.","Internet","San Francisco",[101],"Freelance","Other","\u003Cp>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u003C/p>\n\u003Cp>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u003C/p>\n\u003Cp>Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u003C/p>\u003Ch2>What's the opportunity? \u003C/h2>\n\u003Cp>We’re looking for an exceptional \u003Cstrong>Staff Creative Copywriter\u003C/strong> to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.\u003C/p>\n\u003Cp>This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.\u003C/p>\n\u003Ch2>What will I be doing? \u003C/h2>\n\u003Cul>\n\u003Cli>Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life\u003C/li>\n\u003Cli>Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms\u003C/li>\n\u003Cli>Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market\u003C/li>\n\u003Cli>Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns\u003C/li>\n\u003Cli>Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio\u003C/li>\n\u003Cli>Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing\u003C/li>\n\u003Cli>Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning\u003C/li>\n\u003C/ul>\n\u003Ch2>What skills do I need? \u003C/h2>\n\u003Cul>\n\u003Cli>10+ years of copywriting experience, ideally including B2B SaaS or tech\u003C/li>\n\u003Cli>A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions\u003C/li>\n\u003Cli>Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word\u003C/li>\n\u003Cli>Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices\u003C/li>\n\u003Cli>Experience influencing and collaborating with senior creative, marketing, and product stakeholders\u003C/li>\n\u003Cli>Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence\u003C/li>\n\u003Cli>Proven ability to mentor and inspire other creatives while remaining hands-on\u003C/li>\n\u003Cli>Familiarity with design collaboration tools such as Figma, and appreciation for writing to design\u003C/li>\n\u003Cli>Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams\u003C/li>\n\u003C/ul>\n\u003Ch2>Benefits \u003C/h2>\n\u003Cp>We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u003C/p>\n\u003Cul>\n\u003Cli>Competitive salary and meaningful equity\u003C/li>\n\u003Cli>Comprehensive medical, dental, and vision coverage\u003C/li>\n\u003Cli>Regular compensation reviews - great work is rewarded!\u003C/li>\n\u003Cli>Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.\u003C/li>\n\u003Cli>Flexible paid time off policy\u003C/li>\n\u003Cli>Paid Parental Leave Program\u003C/li>\n\u003Cli>401k plan & match\u003C/li>\n\u003Cli>In-office bicycle storage\u003C/li>\n\u003Cli>Fun events for employees, friends, and family!\u003C/li>\n\u003C/ul>\n\u003Cp>*Proof of eligibility to work in the United States is required.\u003C/p>\n\u003Cp>The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  \u003C/p>\n\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>\u003Cstrong>Policies \u003C/strong>\u003C/p>\n\u003Cp>Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u003C/p>\n\u003Cp>We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  \u003C/p>\n\u003Cp>Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u003C/p>","Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\nOur AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\nFounded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.What's the opportunity? \nWe’re looking for an exceptional Staff Creative Copywriter to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.\nThis is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.\nWhat will I be doing? \n\nLeading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life\nCrafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms\nTranslating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market\nPartnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns\nDriving creative excellence; setting the standard for tone, clarity, and quality across the creative studio\nGuiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing\nPresenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning\n\nWhat skills do I need? \n\n10+ years of copywriting experience, ideally including B2B SaaS or tech\nA portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions\nStrategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word\nExpert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices\nExperience influencing and collaborating with senior creative, marketing, and product stakeholders\nComfort navigating highly iterative, fast-moving environments, balancing speed with excellence\nProven ability to mentor and inspire other creatives while remaining hands-on\nFamiliarity with design collaboration tools such as Figma, and appreciation for writing to design\nFamiliarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams\n\nBenefits \nWe are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \n\nCompetitive salary and meaningful equity\nComprehensive medical, dental, and vision coverage\nRegular compensation reviews - great work is rewarded!\nUnlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.\nFlexible paid time off policy\nPaid Parental Leave Program\n401k plan & match\nIn-office bicycle storage\nFun events for employees, friends, and family!\n\n*Proof of eligibility to work in the United States is required.\nThe base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  \n#LI-HybridPolicies \nFin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\nWe have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  \nFin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.",1780543838000,"2026-06-04 05:32:33","2026-06-02T14:50:41.000Z",{"jsonldValid":26,"jsonld":109},"{\"@context\":\"https://schema.org\",\"@type\":\"JobPosting\",\"title\":\"Staff Creative Copywriter\",\"description\":\"\u003Cp>Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.\u003C/p>\\n\u003Cp>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.\u003C/p>\\n\u003Cp>Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.\u003C/p>\u003Ch2>What's the opportunity? \u003C/h2>\\n\u003Cp>We’re looking for an exceptional \u003Cstrong>Staff Creative Copywriter\u003C/strong> to join the Fin Creative Studio — a strategic storyteller and creative leader who can elevate how we communicate our brand, products, and vision across every touchpoint.\u003C/p>\\n\u003Cp>This is a pivotal role for a seasoned creative who can move seamlessly between hands-on writing and high-level concepting, influencing messaging across marketing, brand, and product initiatives. You’ll work closely with creative leadership, brand strategists, designers, and marketers to shape ideas that resonate globally.\u003C/p>\\n\u003Ch2>What will I be doing? \u003C/h2>\\n\u003Cul>\\n\u003Cli>Leading creative copy development across campaigns, launches, and storytelling initiatives that bring Fin's brand and products to life\u003C/li>\\n\u003Cli>Crafting clear, concise, and bold copy for a wide range of formats, including brand campaigns, paid media, landing pages, product marketing, video scripts, and internal comms\u003C/li>\\n\u003Cli>Translating complex product and technical information into compelling, benefit-driven narratives that inspire customers and differentiate Fin in the market\u003C/li>\\n\u003Cli>Partnering closely with brand and product marketing teams to define messaging strategy and ensure consistency across channels and campaigns\u003C/li>\\n\u003Cli>Driving creative excellence; setting the standard for tone, clarity, and quality across the creative studio\u003C/li>\\n\u003Cli>Guiding and mentoring other writers (including freelancers and in-house contributors), providing direction, feedback, and hands-on editing\u003C/li>\\n\u003Cli>Presenting and defending creative ideas to senior stakeholders with clarity, confidence, and strategic reasoning\u003C/li>\\n\u003C/ul>\\n\u003Ch2>What skills do I need? \u003C/h2>\\n\u003Cul>\\n\u003Cli>10+ years of copywriting experience, ideally including B2B SaaS or tech\u003C/li>\\n\u003Cli>A portfolio that blends conceptual range with craft mastery, from big brand ideas to crisp, tactical executions\u003C/li>\\n\u003Cli>Strategic and creative thinking; the ability to zoom out to shape narrative frameworks, then zoom in to perfect every word\u003C/li>\\n\u003Cli>Expert-level writing, editing, and proofreading skills with deep knowledge of AP Style and UX writing best practices\u003C/li>\\n\u003Cli>Experience influencing and collaborating with senior creative, marketing, and product stakeholders\u003C/li>\\n\u003Cli>Comfort navigating highly iterative, fast-moving environments, balancing speed with excellence\u003C/li>\\n\u003Cli>Proven ability to mentor and inspire other creatives while remaining hands-on\u003C/li>\\n\u003Cli>Familiarity with design collaboration tools such as Figma, and appreciation for writing to design\u003C/li>\\n\u003Cli>Familiarity or experience working with AI tools like Claude, Chat GPT, Claude Code etc. to help streamline process and collaborate with teams\u003C/li>\\n\u003C/ul>\\n\u003Ch2>Benefits \u003C/h2>\\n\u003Cp>We are a well-treated bunch with awesome benefits! If there’s something important to you that’s not on this list, talk to us! \u003C/p>\\n\u003Cul>\\n\u003Cli>Competitive salary and meaningful equity\u003C/li>\\n\u003Cli>Comprehensive medical, dental, and vision coverage\u003C/li>\\n\u003Cli>Regular compensation reviews - great work is rewarded!\u003C/li>\\n\u003Cli>Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.\u003C/li>\\n\u003Cli>Flexible paid time off policy\u003C/li>\\n\u003Cli>Paid Parental Leave Program\u003C/li>\\n\u003Cli>401k plan & match\u003C/li>\\n\u003Cli>In-office bicycle storage\u003C/li>\\n\u003Cli>Fun events for employees, friends, and family!\u003C/li>\\n\u003C/ul>\\n\u003Cp>*Proof of eligibility to work in the United States is required.\u003C/p>\\n\u003Cp>The base salary range for candidates within the San Francisco Bay Area is $155,700 - $186,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).  \u003C/p>\\n\u003Cp>#LI-Hybrid\u003C/p>\u003Cp>\u003Cstrong>Policies \u003C/strong>\u003C/p>\\n\u003Cp>Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.\u003C/p>\\n\u003Cp>We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.  \u003C/p>\\n\u003Cp>Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.\u003C/p>\",\"datePosted\":\"2026-06-02T14:50:41.000Z\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Intercom\",\"sameAs\":\"https://www.intercom.com\",\"logo\":\"https://logo.clearbit.com/intercom.com\"},\"identifier\":{\"@type\":\"PropertyValue\",\"name\":\"Intercom\",\"value\":\"6c13243ad10b274dd4e3105f34a07d18de8fc41671fb11f40b6ef6353154226f\"},\"employmentType\":\"OTHER\",\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"@type\":\"PostalAddress\",\"addressLocality\":\"San Francisco\",\"addressRegion\":\"California\",\"addressCountry\":\"US\"}}}",{"id":111,"slug":112,"title":113,"companyname":114,"companylogo":115,"companyIndustry":11,"city":116,"country":65,"remote":14,"employmentType":117,"department":17,"content_html":118,"content_text":119,"years":20,"createdAt":120,"updatedAtISO":106,"postedAtISO":121,"hasSalary":14,"salaryMin":122,"salaryMax":123,"currency":24,"schema":124},"76c1a52fd66e4091d5f1b998a7f52632cb9cedda8c57360e521f9029e6bf0450","director-of-content-marketing-at-gainsight-c8ed93e7de","Director of Content Marketing","Gainsight","https://logo.clearbit.com/gainsight.com","44 Locations",[16],"\u003Cp>\u003Cb>\u003Ci>We’re building the AI-driven future of customer success, from retention to growth!\u003C/i>\u003C/b>\u003C/p>\u003Cp>Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. \u003C/p>\u003Cp>\u003Cb>\u003Ci>About This Role:\u003C/i>\u003C/b>\u003C/p>\u003Cp>We’re looking for a full-time Director of Content Marketing to join our Marketing team  reporting to the SVP, Corporate Marketing. This role is a remote role based in the United States.. \u003C/p>\u003Cp>In this role, you’ll play a key role in shaping how Gainsight builds trust, establishes category leadership, and drives revenue through content by leading the company’s editorial vision and connecting content strategy directly to pipeline impact. This is a great opportunity for someone who thrives in a fast-paced, cross-functional marketing environment and enjoys partnering with teams like Growth Marketing, Customer Marketing, Product Marketing, and executive leadership. The ideal candidate brings strong skills in content strategy and storytelling, demand generation alignment, and cross-functional leadership.\u003C/p>\u003Cp>\u003Cb>\u003Ci>What You'll Do:\u003C/i>\u003Ci> \u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>Own and drive Gainsight’s end-to-end content marketing strategy, aligning editorial vision with business and revenue goals.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Build thought leadership content that strengthens Gainsight’s authority within the customer success and AI communities.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Partner closely with Growth Marketing, Customer Marketing, and Product Marketing teams to create content that supports pipeline generation and customer engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Lead the development and execution of high-impact content programs across multiple formats and channels.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Establish and maintain a distinct brand voice that earns audience trust and differentiates Gainsight in the market.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Manage and mentor a small in-house content team while leveraging external contractors to scale content production effectively.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Measure and optimize content performance, ensuring initiatives drive measurable business impact across the buyer and customer journey.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Collaborate with senior marketing leadership to integrate content strategy into broader company and go-to-market initiatives.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Balance strategic leadership responsibilities with hands-on execution to deliver high-quality content support across the organization.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Ci>This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.\u003C/i>\u003C/p>\u003Cp>\u003Cb>\u003Ci>What We're Looking For: \u003C/i>\u003C/b>\u003C/p>\u003Cul>\u003Cli>\u003Cp>8 to 12 years of content marketing experience, with meaningful time in B2B SaaS or enterprise tech. You understand how software buyers think and what earns their trust.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Proven track record building content strategy from the ground up, not just inheriting and optimizing. You have defined the editorial vision, not just executed someone else’s.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Demonstrated ability to connect content to business outcomes. You think in pipeline and retention, not just pageviews and downloads.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A strong writer and editor with deep AP style fluency and the ability to produce and direct content across a wide range of formats and voices.\u003C/p>\u003C/li>\u003Cli>\u003Cp>A systems builder. You think in programs, workflows, and playbooks. You leave infrastructure behind you.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Fluency with AI content tools and a clear point of view on how to use them to scale output without diluting quality.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience managing a team and directing contractor support toward shared outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Strong cross-functional instincts and the ability to build trusted partnerships across Growth Marketing, Customer Marketing, Product Marketing, Communications, and Sales.\u003C/p>\u003C/li>\u003Cli>\u003Cp>High agency and low ego. You are as comfortable writing a great piece of content yourself as you are directing others to.\u003C/p>\u003C/li>\u003C/ul>\u003Ch2>\u003Cb>\u003Ci>Nice-to-have skills: \u003C/i>\u003C/b>\u003C/h2>\u003Cul>\u003Cli>\u003Cp>Experience in the customer success, post-sales, or retention category. You know the space and the people in it.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Background in journalism or long-form writing that sharpened your editorial instincts.\u003C/p>\u003C/li>\u003Cli>\u003Cp>An existing network in B2B tech media or the creator and newsletter ecosystem.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Experience building thought leadership programs that have earned meaningful press coverage or industry recognition.\u003C/p>\u003C/li>\u003Cli>\u003Cp>Familiarity with Gainsight’s product suite or the broader CS platform landscape.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Ci>Why You’ll Love It Here:\u003C/i>\u003C/b>\u003C/p>\u003Cp>Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:\u003C/p>\u003Cp>\u003Cb>\u003Cb>Our Compensation and Benefits:\u003C/b> \u003C/b>At Gainsight, we believe great work happens when teammates feel fully supported. \u003C/p>\u003Cul>\u003Cli>\u003Cp>The starting base salary range for this role is $175,000 – $190,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. \u003C/p>\u003C/li>\u003Cli>\u003Cp>We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.\u003C/p>\u003C/li>\u003C/ul>\u003Cp>\u003Cb>\u003Cb>Our Core Values\u003C/b>: \u003C/b>We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.\u003C/p>\u003Cp>\u003Cb>\u003Cb>Our Growth Opportunities\u003C/b>:\u003C/b> From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.\u003C/p>\u003Cp>\u003Cb>\u003Cb>Our Parody Videos\u003C/b>: \u003C/b>No explanation needed. Just watch them here!\u003C/p>\u003Cp>\u003Cb>\u003Cb>If this sounds like the right role for you, we’d love to hear from you.\u003C/b>\u003C/b>\u003C/p>\u003Cp>\u003Ci>Additional Information:\u003C/i>\u003C/p>\u003Cp>\u003Ci>We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.\u003C/i>\u003C/p>\u003Cp>\u003Ci>If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact \u003C/i>recruiting@gainsight.com\u003Ci>. \u003C/i>\u003C/p>\u003Cp>\u003Ci>If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.\u003C/i>\u003C/p>","We’re building the AI-driven future of customer success, from retention to growth!Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link. About This Role:We’re looking for a full-time Director of Content Marketing to join our Marketing team  reporting to the SVP, Corporate Marketing. This role is a remote role based in the United States.. In this role, you’ll play a key role in shaping how Gainsight builds trust, establishes category leadership, and drives revenue through content by leading the company’s editorial vision and connecting content strategy directly to pipeline impact. This is a great opportunity for someone who thrives in a fast-paced, cross-functional marketing environment and enjoys partnering with teams like Growth Marketing, Customer Marketing, Product Marketing, and executive leadership. The ideal candidate brings strong skills in content strategy and storytelling, demand generation alignment, and cross-functional leadership.What You'll Do: Own and drive Gainsight’s end-to-end content marketing strategy, aligning editorial vision with business and revenue goals.Build thought leadership content that strengthens Gainsight’s authority within the customer success and AI communities.Partner closely with Growth Marketing, Customer Marketing, and Product Marketing teams to create content that supports pipeline generation and customer engagement.Lead the development and execution of high-impact content programs across multiple formats and channels.Establish and maintain a distinct brand voice that earns audience trust and differentiates Gainsight in the market.Manage and mentor a small in-house content team while leveraging external contractors to scale content production effectively.Measure and optimize content performance, ensuring initiatives drive measurable business impact across the buyer and customer journey.Collaborate with senior marketing leadership to integrate content strategy into broader company and go-to-market initiatives.Balance strategic leadership responsibilities with hands-on execution to deliver high-quality content support across the organization.This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.What We're Looking For: 8 to 12 years of content marketing experience, with meaningful time in B2B SaaS or enterprise tech. You understand how software buyers think and what earns their trust.Proven track record building content strategy from the ground up, not just inheriting and optimizing. You have defined the editorial vision, not just executed someone else’s.Demonstrated ability to connect content to business outcomes. You think in pipeline and retention, not just pageviews and downloads.A strong writer and editor with deep AP style fluency and the ability to produce and direct content across a wide range of formats and voices.A systems builder. You think in programs, workflows, and playbooks. You leave infrastructure behind you.Fluency with AI content tools and a clear point of view on how to use them to scale output without diluting quality.Experience managing a team and directing contractor support toward shared outcomes.Strong cross-functional instincts and the ability to build trusted partnerships across Growth Marketing, Customer Marketing, Product Marketing, Communications, and Sales.High agency and low ego. You are as comfortable writing a great piece of content yourself as you are directing others to.Nice-to-have skills: Experience in the customer success, post-sales, or retention category. You know the space and the people in it.Background in journalism or long-form writing that sharpened your editorial instincts.An existing network in B2B tech media or the creator and newsletter ecosystem.Experience building thought leadership programs that have earned meaningful press coverage or industry recognition.Familiarity with Gainsight’s product suite or the broader CS platform landscape.Why You’ll Love It Here:Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. The starting base salary range for this role is $175,000 – $190,000 USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program. We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and vision coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and access to coworking spaces around the globe. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.Our Parody Videos: No explanation needed. Just watch them here!If this sounds like the right role for you, we’d love to hear from you.Additional Information:We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact recruiting@gainsight.com. If you are based in San Francisco, we will consider qualified applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.",1780543837000,"2026-06-04T03:32:33.000Z",175000,190000,{"jsonldValid":14,"jsonld":65},1780647338116]